I have often found myself frustrated at times when shopping for larger items, like Christmas trees, rugs, or furniture. These items are often large, heavy and awkward to carry on public transportation.
Delivery in some instances is available, but not all the time. So, what is the solution to this problem?
Mobility.
Mobility is a car sharing service that lets you reserve vehicles parked at local train stations on an hourly basis. The rates are generally good. As an example I can rent a vehicle for a 3 hour shopping trip for under 20
USD. The trouble was how to sign up.
Enter traditional Swiss paperwork.
Correspondence 1
At first I signed up online to get things rolling quickly. I figured this would be much faster than filling out paper forms and mailing them in. Amazingly after about 3 days I
received a response by mail.
Correspondence 2
In this second letter the company was asking for a copy of my residence permit and a copy of my drivers license. Understandable since they probably only want valid drivers using their vehicles. I hurried to work the next day to scan and print copies of the necessary documents and mailed them straight away.
Correspondence 3
In another few days I
receive another letter, with copies of my contract. I was politely requested to sign and return these documents. They enclosed 3 contracts, 2 for them, and one for me. The Swiss always ask for the signature of 3 contracts. Now I'm
beginning to wonder why they didn't sent this along with the last letter and request for information. Why are they wasting all of this postage? This process is really starting to drag out. Okay, so I'll sign the forms and send them back.
Correspondence 4
What I didn't mention is that in the third letter, they included a comment that they would send me a 4
th letter with my PIN code. And only after I had
received the 4
th letter would I be able to reserve a car. I
received the 4
th later a day or two later and I was finally ready to try it out. Time to get online and make a reservation!
This back and forth through the mail seems like a common
occurrence. I see it all the time for state documents, housing, general services and so on. For such an efficient culture this is one area I think the Swiss could improve on. A lot of wasted paper, wasted time, and wasted money if you ask me.
Labels: Shopping